Support System Online

Need Help with PivotCore?

If you are facing any technical issues with your PivotCore quant terminals or have questions about trade setups, use one of our official support channels below.

Email Support

support@pivotcore.net

For technical glitches, account inquiries, or bug reporting. Get direct help from our core development team.

For a faster response, include:

Your Deriv Login ID (no password)
The target trading module in use
Detailed description of the issue
Visual screenshots or recordings

Email Technical Team

Telegram Community

t.me/pivotcore

Join our community channel for quick announcements, developer logs, and knowledge sharing between PivotCore traders.

Inside the community, you can:

Get instant notifications on version updates
Clarify common setup questions quickly
Learn risk management parameters
Review community strategies & settings

Join Official Telegram

Support Availability & SLA

Our developers and community mods actively answer questions. Emails are typically answered within 24 hours. Response times may vary during volatile market sessions and public holidays.

Email: Detailed analysis & bugs Telegram: Updates & general questions

Critical Security Warning

Never share your Deriv account password, API tokens, or multi-factor authentication (OTP) codes with anyone. PivotCore support representatives will never ask for your passwords or credentials. If you experience any suspicious requests claiming to be from PivotCore, report it immediately to support@pivotcore.net.

PivotCore is an independent third-party analysis terminal built using Deriv's public API. Trading synthetic contracts involves significant risk of capital loss. Do not trade with capital you cannot afford to lose.